Gaya APA

Haberer, J, B. (2010). Total Quality Management : 50 Cara Agar Efektif bagi Anda (1). Jakarta: Indeks.

Gaya MLA

Haberer, Joann, B.. "Total Quality Management : 50 Cara Agar Efektif bagi Anda". 1 Jakarta: Indeks, 2010. Text.