This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resour…
This open access edited book brings together a number of theories under the umbrella of humanistic governance to develop a persuasive alternative perspective on governance, particularly for democratic organisations such as co-operatives. It examines how we can move beyond a profit-first approach to governance, into a framework that prioritises human dignity in all aspects of an operation. Thi…
This book is open access under CC-BY license. Moral dilemmas are a pervasive feature of working life. Moral Reasoning at Work offers a fresh perspective on how to live with them using ethics and moral psychology research. It argues that decision-makers must go beyond compliance and traditional approaches to ethics to prepare for moral dilemmas.
The concept of sustainability is important for companies both in the case of SMEs and worldwide multinational companies. Some key factors to help a company achieve its sustainability objectives are based on human resource management. Sustainable human resource management is a typical cross-functional task that becomes increasingly important at the strategic level of a company. Industry 4.0 tech…
Saat ini, di tengah suasana bisnis yang sangat dinamis, diperlukan organisasi yang adaptive dan relevan sesuai dengan kebutuhan bisnis, sistem manajemen kinerja yang menghasilkan extra mile performance dan transformative leader yang dapat memimpin transformasi organisasi. Semua ini juga didukung pengelolaan talenta yang unggul dengan memberikan competitive reward yang sesuai dengan kontribusi k…