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Ditemukan 1 dari pencarian Anda melalui kata kunci: author=Bård Tronvoll (Editor)
cover
The Palgrave Handbook of Service Management
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Bo Edvardsson (Editor)Bård Tronvoll (Editor)

This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring current literature and laying out guidance for future research. Beginning with defining service as a perspective on value creation, and service management as “a set of organizational competencies…

Edisi
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ISBN/ISSN
978-3-030-91828-6
Deskripsi Fisik
1031 hlm.
Judul Seri
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No. Panggil
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